Should you require remote assistance ever, we recommend the use of the following product from Teamviewer.

This software is free for personal use.

Click on the following link, then choose the correct version (Windows or Mac) from under the "For the Instant Customer:  Teamviewer QuickSupport"

When prompted to download, choose "run" and then "run" again when prompted.

Teamviewer QuickSupport Client

If you have any issues, please visit their support page HERE.

If you think this is a great program and would like to purchase it for your business, visit their purchase info page HERE.